Refund and Returns Policy

1. General Policy

At findtop, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included. Items that are damaged, altered, or missing components will not be eligible for a refund.

3. Return Process

3.1. Initiating a Return

• Contact our support team at [email protected] or call +1(806)737-9486.
• Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Upon approval, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Non‑Refundable Items

The following items are not eligible for refunds:

• Gift cards or store credit
• Personalized or custom-made products
• Digital downloads and software

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired product.

6. User Responsibilities

Customers are responsible for providing accurate contact information, safeguarding the RMA number, and ensuring that returned packages are securely packaged to prevent damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect upon posting on the website.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: